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Work where
hospitality is the job.

StayBeyond runs 68+ short-term rental properties across Lebanon and Paris. We are a Superhost-rated team, and we are hiring in Beirut.

Customer Support Agent Housekeeping Supervisor

2 open positions · Posted September 2026

Open positions

Two roles, both in Beirut, both starting now.

Guest Experience

Customer Support Agent

Location
Beirut, Lebanon (hybrid)
Contract
Full-time
Schedule
Rotating shifts incl. evenings & weekends
Apply for this role

Be the first voice a guest hears. You will run day-to-day guest communication across Airbnb, Booking.com and WhatsApp for properties in Lebanon and Paris, and keep every stay on track from enquiry to checkout.

What you'll do

  • Answer guest enquiries and booking requests across Airbnb, Booking.com, WhatsApp and email within our response-time targets.
  • Coordinate check-ins and check-outs with guests, housekeeping and property owners.
  • Resolve in-stay issues calmly: lockouts, Wi-Fi, hot water, noise, late arrivals.
  • Dispatch and follow up with housekeeping and maintenance so nothing falls through the cracks.
  • Log every incident and resolution in our system and flag recurring problems to management.
  • Follow up after checkout to secure reviews and handle any damage claims.

What you bring

  • Fluent written and spoken English and Arabic. French is a strong plus for our Paris guests.
  • 1+ year in a customer-facing role (hospitality, call centre, concierge or similar).
  • Warm, precise writing style. You can de-escalate a frustrated guest over text.
  • Comfortable juggling multiple conversations and tools at once.
  • Based in Beirut and available for rotating shifts, including some weekends.

Nice to have

  • Experience with Airbnb, Booking.com or a channel manager.
  • Familiarity with Beirut neighbourhoods and local services.

Operations

Housekeeping Supervisor

Location
Beirut & Mount Lebanon (on-site)
Contract
Full-time
Schedule
Daytime, 6 days a week, on-site
Apply for this role

Own the standard every guest walks into. You will lead our cleaning team across turnovers, inspect properties before each check-in, and make sure every apartment is guest-ready, every time.

What you'll do

  • Plan and assign daily turnovers to the cleaning team based on the check-in and check-out calendar.
  • Inspect every property before guest arrival against the StayBeyond checklist and sign it off.
  • Train new cleaners on our standards, products and photo-documentation routine.
  • Manage linen, amenities and cleaning-supply inventory across properties and re-order in time.
  • Report damage, missing items and maintenance needs the same day, with photos.
  • Coordinate with the Customer Support team on early check-ins, late check-outs and special requests.

What you bring

  • 2+ years in housekeeping or hotel operations, at least one of them supervising others.
  • Meticulous eye for detail and consistently high standards.
  • Driving licence and your own means of getting between properties in Beirut and Mount Lebanon.
  • Arabic required; working English for reading checklists and reporting in our app.
  • Physically comfortable with an active, on-your-feet role.

Nice to have

  • Experience with short-term rentals or serviced apartments.
  • Basic handyman skills for small fixes between turnovers.

How hiring works

Four steps. Usually under two weeks.

  1. 01

    Apply

    Send your CV and a short note through the form below.

  2. 02

    Quick call

    If there is a fit, we call you within a few days for a 15-minute chat.

  3. 03

    Meet the team

    A working interview: a real scenario from the job, done together.

  4. 04

    Offer

    We move fast. Most hires go from application to offer in under two weeks.

Applying for Housekeeping Supervisor

About you

About you

How we'll reach you if there's a fit.

The role

The role

Which position, and a few lines on why you.

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Your CV

Your CV

PDF or Word, up to 5 MB. One file.

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By applying you agree that StayBeyond may keep your CV on file for this and similar roles for up to 12 months.

Questions

Before you apply.

Do I need previous experience?
Yes. Both roles require relevant experience: customer-facing work for Customer Support, and housekeeping or hotel operations for the Housekeeping Supervisor. Short-term rental experience specifically is a plus, not a must.
Which languages do you require?
Arabic and English for all roles. French is a plus for Customer Support because part of our portfolio is in Paris.
Is the Customer Support role remote?
It is hybrid, mostly in our Beirut office. Some shifts can be worked from home depending on the shift timing.
What file types can I upload for my CV?
PDF or Word (.doc, .docx), up to 5 MB. PDF is preferred.
How long until I hear back?
Every application is read by a person. If we would like to talk, you will hear from us within a week.

Not seeing your role? We still want to hear from you: email management@staybeyond.co with your CV and a line on what you'd do here.